Delete your account

Delete your account in the app

1. Open "Settings" in the app.
2. Choose "Delete account".
3. Sign in again with the one-time code sent to your phone, then tap "Confirm and delete".

The account is deleted at once; there is no waiting period. This cannot be undone.

One account in every Eagleminds app

Your account is the same in every Eagleminds app you sign in to with this mobile number. Deleting it here deletes it in all of those apps.

If you cannot use the app

Ask us from your registered phone number through [[FOUNDER: account-deletion channel outside the app: the support contact (email or WhatsApp number) on the Help page]], and we delete your account the same way. We reply within [[FOUNDER: response time for a deletion request sent outside the app]].

What is deleted

• Account and learning data (phone number, settings, learning activity, bookmarks, tutor questions, support messages and error reports): kept while your account exists, and deleted at once when you delete your account. There is no waiting period.
• Your sign-in record at Firebase (phone number and Firebase user ID): deleted right after your account is deleted.
• Payment records (order ID, payment ID, amount, status and the phone number used): deleted together with your account. Razorpay keeps its own record of the payment under its own terms.
• The payment summary Razorpay sends us (technical details we keep to settle each payment, such as the payment method and any error code): cleared 180 days after the payment is settled. The order ID, payment ID, amount and status stay while your account exists.
• Voice clips: deleted right after transcription.

What is kept for a time

• Crash reports: kept by Firebase Crashlytics for up to 90 days.
• Technical logs: kept for [[FOUNDER: log retention period]].

More detail

Our privacy policy explains in full how we handle your data.